Refund Policy

Returns & Refunds

At cromivelle, we want you to feel confident about every phone case you choose to protect and personalize your device. If something is not quite right, our return, exchange and refund process is designed to be clear, simple and straightforward.

Last updated: October 8, 2026

Our 30-Day Reflection Period

From the date you receive your order, you have 30 days to decide whether your cromivelle phone case is the right choice for your device.

Return Conditions

To be eligible for a return, your item must be in brand-new, unused condition and returned with its original packaging, accessories and any included materials.

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Product Condition Notice

Phone cases that show signs of use, scratches, scuffs, stains, discoloration, deformation, cracks, damage, alteration or other visible wear cannot normally be accepted for return.

We recommend checking your phone case carefully, including its model compatibility, fit, color and overall condition, before deciding whether to keep it.

Damages & Issues

Please inspect your order when it arrives. If you receive a phone case that is damaged, defective, broken, incompatible with the device model specified in your order or different from what you ordered, contact us within 48 hours of delivery.

To help us review the issue quickly, please include your order number and clear photos of the affected phone case and its packaging.

service@cromivelle.com

How to Initiate a Return

To help ensure your return is processed correctly, please follow the steps below.

Contact Us

Email service@cromivelle.com with your order number and the reason for your return request.

Get Authorization

Our customer care team will review your request and provide return instructions if your item is eligible for return.

Ship the Item

Package your phone case securely to help prevent damage during transit and follow the return instructions provided by our customer care team.

For non-quality-related returns, return shipping costs may be the responsibility of the customer.

Return Address

Approved Returns

Approved returns are processed through our return facility in China. Please contact our customer care team before sending any item back. The exact return address will be provided after your return request has been reviewed and approved.

Please do not send returns to our registered business address unless our customer care team specifically instructs you to do so. Our return facility is separate from the registered business address of Chengdu Haituo Innovation Technology Co., Ltd.

Exchanges

Exchanges are available for eligible unused phone cases within the applicable 30-day return period, subject to product availability.

If you would like to exchange a phone case for another available style, color, design, device model or other eligible option, please contact our customer care team before sending the original item back.

Our team will review your request and provide the appropriate exchange instructions. Items sent back without prior authorization may not be accepted or processed correctly.

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Availability

Exchange requests depend on current product availability. Certain phone case designs, colors and device-specific models may sell out or change as our collections are updated.

If the requested replacement is unavailable, our customer care team will discuss the available options with you.

Processing Your Refund

Once we receive and inspect your returned phone case, we will process your approved refund within 3–5 business days.

Approved refunds will automatically be issued to your original payment method.

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When Will the Refund Appear?

After cromivelle processes your refund, your bank, card issuer or payment provider may require an additional 5–10 business days to post the funds to your account.

Non-Returnable Items

Certain items are not eligible for return.

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Gift Cards

Gift cards are non-refundable.

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Customized or Personalized Products

Phone cases that have been customized or personalized, including cases featuring custom names, initials, images, text or other personalized designs, cannot normally be returned unless there is a quality issue or the item received is defective.

Customer Care

Have a Question?

If you have any questions about a return, exchange, refund or an issue with your order, please contact our customer care team before sending anything back.