FAQ

What materials are cromivelle products made from?

cromivelle phone cases are selected and developed using materials appropriate to the function, appearance and intended use of each design. Depending on the product, our collections may include TPU (thermoplastic polyurethane), silicone, polycarbonate (PC), flexible plastics, hybrid materials and other protective or decorative components.

Materials, finishes, construction methods and decorative techniques may vary from product to product. Please refer to the relevant product page for the information available for a particular item.

Are cromivelle phone cases designed for everyday use?

Yes. Our collections are selected with everyday phone protection and personal styling in mind. Depending on the design, cromivelle phone cases may help protect compatible devices from everyday scratches, minor bumps and general wear while adding a distinctive look to your phone.

Specific compatibility, protection features, installation methods and care instructions may vary by product. Please review the applicable product information before use, especially regarding device model compatibility, camera cutouts, button alignment and wireless charging compatibility.

How should I care for my cromivelle phone case?

To help maintain the appearance and condition of your cromivelle phone case, we recommend following the care instructions provided for the individual product.

Use a soft, slightly damp cloth for gentle cleaning where appropriate. Avoid harsh chemicals, abrasive cleaners or rough materials that may scratch surfaces, damage protective coatings or affect decorative finishes. Care requirements may differ depending on the materials, textures and construction of each phone case.

How can I help prevent damage to my phone case?

To help preserve your phone case, avoid exposing it to excessive heat, prolonged direct sunlight, harsh chemicals or unnecessary physical stress. Take care when installing or removing the case to avoid bending, stretching or damaging its structure.

Phone cases should be handled carefully and cleaned regularly when necessary. Although protective cases are designed to help reduce everyday wear, they cannot guarantee complete protection against drops, impacts, scratches or other accidental damage to your device.

How long will it take to receive my order?

We typically require 1–3 business days to prepare and package your order.

Standard shipping usually takes 5–12 business days depending on your location. Once your order has shipped, tracking information will be sent to the email address provided at checkout.

What happens if my order arrives damaged?

Please inspect your order when it arrives. If a phone case is damaged, defective, broken, incompatible with the device model specified in your order or different from what you ordered, contact us within 48 hours of delivery.

Please include your order number together with clear photos of the affected phone case and its packaging. Our customer care team will review the issue and provide an appropriate solution as quickly as possible.

How can I track my order?

Once your order has been shipped, tracking information will be sent to the email address used at checkout. You can use the tracking information provided to follow the progress of your shipment.

Can I return my cromivelle phone case if it does not meet my expectations?

Yes. From the date you receive your order, you have 30 days to request an eligible return.

Returned phone cases must be in brand-new, unused condition and include their original packaging, accessories and any included materials. Please contact our customer care team before sending anything back.

Can I exchange my phone case for another available option?

Yes. Exchanges are available for eligible unused phone cases within the applicable 30-day return period, subject to product availability.

If you would like another available style, color, design, compatible device model or other eligible option, please contact our customer care team before returning the original phone case so we can review your request and provide the appropriate exchange instructions.

Where should I send my return or exchange?

Approved returns and exchanges are processed through our return facility in China.

Please contact our customer care team before sending any phone case back. The exact return address will be provided after your return or exchange request has been reviewed and approved.

Please do not send returns to our registered business address unless our customer care team specifically instructs you to do so.

Are any products not eligible for return?

Certain products may not be eligible for return, including gift cards and customized or personalized phone cases, except where an applicable quality issue or defect exists.

Please review our Refund Policy for complete return eligibility requirements and exclusions.

How long does it take to process a refund?

Once we receive and inspect an eligible returned phone case, cromivelle will process the approved refund within 3–5 business days.

When will my refund appear in my account?

Approved refunds are issued to the original payment method. After cromivelle processes the refund, your bank, card issuer or payment provider may require an additional 5–10 business days to post the funds to your account.