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What Information Do We Collect?
The personal information we collect depends on how you interact with cromivelle. It may include the following categories:
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Identity & Contact Details
Your name, billing or shipping address, email address, telephone number and other information you provide when placing an order or contacting us.
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Order & Transaction Information
Products purchased, order details, transaction history, shipping information, returns, refunds and related customer-service records.
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Payment Information
Payments are processed through secure third-party payment providers. cromivelle does not store your full credit card number or CVV code on our own servers.
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Device & Usage Information
Depending on your device and privacy choices, we may collect information such as IP address, browser type, device type, pages viewed, referring pages, interactions with our website and similar technical information.
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Shopping Preferences
Information such as product interests, browsing activity, wishlist preferences and interactions with our phone case collections, including different designs, colors, styles and device-compatible models, may be used to improve your shopping experience.
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How Do We Use Your Information?
We use personal information for legitimate business purposes connected with operating cromivelle and providing our services.
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Order Fulfillment
Processing purchases, arranging shipping, providing order updates and tracking, and managing returns, exchanges or refunds.
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Customer Service
Responding to questions, resolving order issues, processing requests and providing support before and after a purchase.
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Communications & Marketing
Sending transactional messages and, where you have chosen to receive them or where otherwise permitted by law, sharing product updates, new phone case designs, collections, promotions and cromivelle news.
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Website Improvement
Understanding website performance and customer interactions so we can improve navigation, functionality, product presentation and the overall shopping experience.
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Security & Fraud Prevention
Helping detect, investigate and prevent fraudulent, unauthorized or potentially harmful activity and protecting our customers, website and business.
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How Do We Share Information?
We may disclose personal information to service providers and business partners when reasonably necessary to operate our store, provide our services and meet legal obligations.
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Ecommerce & Technology Providers
Providers that support our ecommerce platform, website functionality, hosting, technical infrastructure and related online services.
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Payment Processors
Payment service providers may process transaction and payment information necessary to authorize payments, prevent fraud and complete purchases.
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Shipping & Fulfillment Providers
Logistics, fulfillment and delivery partners may receive the information reasonably necessary to prepare, route and deliver your order.
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Analytics & Performance Providers
Analytics and performance providers may help us understand how visitors interact with our website, measure performance and improve our online services, subject to applicable privacy choices.
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Advertising & Marketing Partners
Where permitted and based on your privacy choices, certain advertising or marketing partners may receive information used to measure campaigns, understand advertising performance or provide more relevant advertising.
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Customer Support & Security Providers
Service providers may help us respond to customer requests, maintain website security, prevent fraud and support business operations.
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Legal & Compliance
We may disclose personal information where required by applicable law, legal process, regulatory requirements or where reasonably necessary to protect our rights or the rights of others.
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cromivelle does not sell personal information for direct monetary consideration. Certain disclosures involving advertising or analytics technologies may be treated as a “sale,” “sharing” or targeted advertising under some privacy laws. Where applicable, you may exercise available opt-out rights through our privacy controls.
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Cookies & Similar Technologies
cromivelle and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage and, where permitted, support advertising and marketing.
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Your Cookie Choices
When available in your region, our cookie consent controls allow you to accept or reject certain non-essential cookies. You may also exercise applicable privacy choices, including opting out of certain data sharing or targeted advertising, through our Your Privacy Choices page.
View Your Privacy Choices →
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Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.
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Access & Know
You may have the right to request information about the personal data we collect, use or disclose about you.
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Correction
You may have the right to request correction of inaccurate personal information we maintain about you.
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Deletion
Subject to applicable exceptions, you may have the right to request deletion of certain personal information we maintain.
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Marketing Opt-Out
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.
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Sale, Sharing & Targeted Advertising Choices
Where applicable law provides these rights, you may be able to opt out of certain uses or disclosures of personal information for sale, sharing or targeted advertising.
Manage Your Privacy Choices →
06
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Notice, including processing and fulfilling orders, providing customer support, maintaining business and transaction records, preventing fraud, resolving disputes and complying with legal, tax, accounting or regulatory obligations.
Retention periods may vary depending on the type of information, the nature of our relationship with you and applicable legal requirements.
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Data Security
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We use reasonable administrative, technical and organizational safeguards designed to help protect personal information, including secure technologies used in connection with our website and payment processing.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information.
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International Data Processing
cromivelle operates an international ecommerce business and works with service providers that may process personal information in countries or regions other than where you live.
Where personal information is transferred or processed across borders, we take reasonable steps to work with service providers and process information in accordance with applicable privacy and data-protection requirements.
Legal Entity
Chengdu Haituo Innovation Technology Co., Ltd.
Registered Address
3rd Floor, No. 4599, No. 198 Shijicheng Road, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China
cromivelle Your privacy matters, and your trust is our priority.
